💬 Help Center & Support

pinoybet Frequently Asked Questions

Everything you need to know about playing on pinoybet — from creating your account and making deposits to understanding bonuses and staying safe. Find your answer below, or reach out to our 24/7 support team.

Browse by Topic

Jump straight to the category that matches your question.

Account & Registration

Sign up, KYC, login help

Deposits & Withdrawals

GCash, BDO, PayMaya

Games

Bingo, slots, roulette

Bonuses & Promos

Welcome offers, rewards

Security & Privacy

Data, passwords, safety

Responsible Gaming

Limits, self-exclusion

Account & Registration

Creating a pinoybet account is quick and easy. Head to the pinoybet homepage and click the Register button. You will need to provide your full name, date of birth, email address, and mobile number. After submitting your details, verify your email address via the confirmation link we send you. You will then be guided through our KYC (Know Your Customer) identity verification process, which is required by PAGCOR regulations before you can deposit or play. The whole process typically takes less than 10 minutes. Remember — you must be 21 years of age or older to register on pinoybet.

pinoybet requires a valid government-issued ID to verify your identity. Accepted documents include:
  • Philippine passport
  • SSS or GSIS ID
  • Driver's license
  • PhilSys National ID
  • Voter's ID or UMID card
You may also be asked to provide a selfie holding your ID and proof of address (such as a utility bill or bank statement dated within the last 3 months). All documents are handled securely and in accordance with our Privacy Policy.

No worries — it happens to everyone. On the pinoybet Login page, click the "Forgot Password?" link below the login form. Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not see the email in your inbox, check your spam or junk folder. If you are still having trouble, contact our 24/7 live chat support and our team will assist you right away.

No. pinoybet strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact our support team immediately to resolve the issue before it affects your access.

You can update certain account details — such as your contact number, address, and communication preferences — directly from your Account Settings page after logging in. However, changes to your registered name or date of birth require identity re-verification and must be submitted through our support team. This is to protect your account from unauthorized changes and to comply with PAGCOR player protection requirements.
Games on pinoybet

pinoybet offers a wide and growing library of games designed for Filipino players. Our current lineup includes:
  • Super Bingo — a high-energy bingo variant with bigger prize pools
  • Bingo — classic bingo rooms with multiple card options
  • Roulette — European and live dealer roulette tables
  • Slots — hundreds of themed slot machines with varying volatility
  • pinoybet Casino — a full live casino lobby with card games, game shows, and more
New games are added regularly, so check the lobby often for the latest additions.

Yes. All games on pinoybet use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and unbiased. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, adding an extra layer of transparency. pinoybet is committed to fair play for every Filipino player, whether you are in Manila, Cebu, Davao, or anywhere else in the country.

Absolutely. The pinoybet platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. Simply open your mobile browser, go to pinoybet.app, and log in to your account. The experience is smooth and responsive whether you are on a budget Android phone or the latest iPhone.
Bonuses & Promotions

pinoybet offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements before any winnings can be withdrawn. Always read the full bonus terms before opting in — this ensures you understand the playthrough conditions and eligible games.

If you have a valid pinoybet promo code, you can enter it during the registration process or in the "Promotions" section of your account dashboard. Make sure to enter the code exactly as provided — promo codes are case-sensitive. Once applied, the corresponding bonus will be credited to your account automatically, subject to the promotion's terms and conditions. Promo codes cannot be applied retroactively to past deposits.

Bonuses may be removed if the associated wagering requirements were not met within the specified time window, if a withdrawal was requested before the bonus was fully played through, or if a violation of the bonus terms was detected. If you believe your bonus was removed in error, contact pinoybet support with your account details and our team will review the case and get back to you within 24 hours.
Deposits & Withdrawals

pinoybet supports a comprehensive range of Philippine payment options to make banking as convenient as possible:
  • E-wallets: GCash, PayMaya
  • Online banking: BPI, BDO, Metrobank
  • Over-the-counter: Selected partner outlets
All transactions are processed in Philippine Peso (₱ PHP). Minimum deposit amounts vary by payment method and are displayed at the cashier page. pinoybet does not charge fees on standard deposits, though your bank or e-wallet provider may apply their own charges.

Withdrawal processing times on pinoybet depend on the method you choose:
  • GCash / PayMaya: Usually within 1–4 hours on business days
  • BPI / BDO / Metrobank: 1–3 business days
Before your first withdrawal, your KYC verification must be fully approved. Withdrawals requested on weekends or Philippine public holidays may take slightly longer. If your withdrawal has been pending for more than 3 business days, please contact our support team with your transaction reference number.

Yes. pinoybet sets minimum and maximum withdrawal limits to comply with financial regulations and to protect players. The minimum withdrawal is generally ₱200, though this may vary by payment method. Maximum daily withdrawal limits are displayed in your account cashier. Players who have completed enhanced verification may be eligible for higher withdrawal limits. Contact support if you need to discuss your specific limits.

Most deposits on pinoybet are credited instantly. If your deposit has not appeared after 15 minutes, first check that the transaction was successfully completed on your bank or e-wallet app and that the funds were deducted. If the deduction occurred but the balance has not updated on pinoybet, contact our 24/7 live chat support and provide your transaction reference number, the amount, payment method, and the time of the transaction. Our team will investigate and resolve the issue promptly.
Security & Privacy

Yes. pinoybet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are outlined in our Privacy Policy. You can request a copy of your personal data or ask for its deletion by contacting our Data Protection Officer.

Two-factor authentication adds an extra layer of security to your pinoybet account. To enable it, go to your Account Settings, select "Security," and toggle on the 2FA option. You can choose to receive a one-time PIN via SMS to your registered mobile number each time you log in. We strongly recommend enabling 2FA, especially if you access pinoybet from shared or public devices. If you lose access to your registered mobile number, contact support immediately to update your details.

If you suspect unauthorized access to your pinoybet account, act immediately:
  • Change your password right away via the Login page
  • Contact our 24/7 live chat support to flag the account for review
  • Check your recent transaction history for any unauthorized activity
  • Update your email and mobile number passwords as well
Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized access while the issue is resolved.
Responsible Gaming

pinoybet provides a full suite of responsible gaming tools accessible from your account settings:
  • Deposit limits — daily, weekly, or monthly caps
  • Loss limits — maximum amount you are willing to lose per period
  • Session time limits — automatic reminders when your set time is reached
  • Reality checks — periodic pop-ups showing your session duration and spend
  • Cool-off periods — temporary breaks of 24 hours up to 30 days
  • Self-exclusion — block your account for 6 months up to permanently
Visit our Responsible Gaming page for full details on each tool.

To request self-exclusion, log in to your pinoybet account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion period — from 6 months up to permanent exclusion — and confirm your request. Your account will be blocked immediately and you will receive a confirmation email. Self-exclusion cannot be reversed during the chosen period. If you need urgent assistance, contact our support team via live chat and they will process the request on your behalf.

The minimum age to register and play on pinoybet is 21 years old, in accordance with PAGCOR regulations and Philippine law. Age verification is a mandatory part of the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are a parent or guardian concerned about underage access, please contact our support team immediately and consider using parental control software on shared devices.
24/7 Live Chat

Instant support from our Filipino-speaking team, any time of day.

Email Support

[email protected]

Response Time

Live chat: under 2 minutes  |  Email: within 24 hours

Filipino-Speaking Agents

Support available in English and Filipino.

Ready to Play on pinoybet?

Now that your questions are answered, it is time to enjoy the games. Join thousands of Filipino players already having fun on pinoybet — slots, bingo, roulette, and more await. 21+ only. Play responsibly.

Explore the Casino Log In to Your Account